Long-Term Device Support

Ongoing maintenance, security updates, and support for deployed connected devices throughout their operational lifetime.

Who This Is For

Teams with devices already in the field who need ongoing maintenance but lack the embedded expertise or capacity in-house. Also suited to companies who've completed initial development and want to hand off long-term responsibility to a specialist.

The Challenge of Device Lifecycle

Connected devices often remain in the field for years or even decades. During that time, security vulnerabilities are discovered, operating systems evolve, and customer requirements change. Maintaining these devices requires ongoing attention and expertise.

What We Provide

• Security patch development and deployment
• Bug fixes and stability improvements
• Feature updates and enhancements
• Dependency and toolchain updates
• Performance monitoring and optimisation
• Documentation maintenance
• End-of-life planning and migration
• Knowledge transfer and training

How Engagement Starts

Support arrangements begin with a technical review to understand your product, codebase, and operational requirements. This results in a clear support plan with defined scope, response times, and deliverables.

Common support structures include:

• Monthly retainer with defined scope and response times
• Per-incident support for specific issues
• Scheduled maintenance windows
• Emergency response for critical security issues

What's Included

Support plans are tailored to your needs, but typically include:

What Usually Follows

Support arrangements typically continue for the lifetime of the product. As needs evolve, the scope can be adjusted—expanding to include new features or scaling down as products approach end-of-life. Some support clients also engage for periodic security audits or major feature work through development engagements.