Long-Term Device Support

Ongoing support for deployed connected devices, including maintenance, security updates, and lifecycle ownership.

Who This Is For

Teams with devices already in the field who need ongoing maintenance, fixes, and security support but do not want to build permanent embedded support capacity in-house. It is also a good fit after initial development, when long-term responsibility needs to move to a specialist partner.

The Challenge of Device Lifecycle

Connected devices can stay in service for years. During that time, vulnerabilities are disclosed, mobile and cloud dependencies change, hardware revisions appear, and customer expectations evolve. Keeping a deployed product secure and supportable requires deliberate ongoing ownership.

What We Provide

• Security patch development and deployment
• Bug fixes and stability improvements
• Feature updates and enhancements
• Dependency and toolchain updates
• Performance monitoring and optimisation
• Documentation maintenance
• End-of-life planning and migration
• Knowledge transfer and training

How Engagement Starts

Support arrangements begin with a technical review of the product, codebase, deployment model, and operational needs. That leads to a support plan with defined scope, response expectations, and practical deliverables.

Common support structures include:

• Monthly retainer with defined scope and response times
• Per-incident support for specific issues
• Scheduled maintenance windows
• Emergency response for critical security issues

What's Included

Support plans are tailored to your needs, but typically include:

What Usually Follows

Support arrangements typically continue for the lifetime of the product. As needs evolve, the scope can expand into new feature work, periodic technical audits, or larger development engagements when the platform needs more substantial change.